Refund policy

REFUND POLICY

Transmission sales are final after shipment unless the unit received is not the transmission ordered or an undisclosed material issue is verified. Problems should be reported as soon as possible and before the transmission is opened, modified, or installed when circumstances allow. A return cannot be shipped back without prior authorization, and approved returns must be properly drained, secured, and packaged for safe transportation.

Customers are responsible for checking the transmission code, VIN, drivetrain configuration, and part number before ordering. Refunds do not cover labor, programming, fluid, filters, seals, coolers, towing, rental vehicles, diagnostics, or other installation-related expenses. Units damaged by improper handling or installation may not qualify for a refund.